Privacy
Thoughtful gifting begins with thoughtful handling of information.
How Wrapped & More collects, uses, stores, shares and protects personal data — including the recipient details you hand us for a corporate order.
Introduction
At Wrapped & More, we believe that thoughtful gifting begins with thoughtful handling of information.
This Privacy Policy explains how Wrapped & More (“Wrapped & More”, “we”, “us”, or “our”) collects, uses, stores, shares and protects personal data when you visit wrappedandmore.com, contact us, request a quotation, create an account, place an order, purchase a gift, or otherwise interact with our services.
We serve both businesses and individuals, and our services may involve receiving information about gift recipients, employees, clients, partners, family members and other individuals. We take that responsibility seriously.
By using our website or services, you acknowledge this Privacy Policy and the ways in which your personal data may be processed as described below, subject to applicable law.
Who we are
Wrapped & More is a gifting business providing curated, personalised and corporate gifting solutions.
- Legal / business name: Wrapped And More
- Business address: Bangalore, India
- Website: wrappedandmore.com
- Privacy & grievance email: business@wrappedandmore.com
- Phone: +91 80736 97984
For privacy-related questions, requests or complaints, you may contact us using the details above.
Where applicable under Indian data-protection law, Wrapped & More acts as a Data Fiduciary in relation to personal data for which we determine the purpose and means of processing.
What this policy covers
This Privacy Policy applies to information collected through:
- Our website, wrappedandmore.com
- Product and gifting enquiries
- Corporate gifting enquiries and quotations
- Personalised gifting orders
- Corporate orders and bulk gifting programmes
- Customer accounts, where available
- Email, telephone and WhatsApp communications
- Customer support interactions
- Delivery and fulfilment activities
- Other interactions you have directly with Wrapped & More
It also applies to personal information that you provide to us about other individuals, such as gift recipients.
Information we collect
We collect only the information reasonably required to operate our business, provide our services, fulfil orders, communicate with customers and meet applicable legal or business requirements.
Information you provide
Depending on how you interact with us, this may include:
- Full name
- Company or organisation name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Business address
- GST or other business information where required
- Order information
- Product and gifting preferences
- Personalisation instructions
- Gift messages or card content
- Corporate branding requirements
- Quotation and enquiry details
- Feedback, reviews or other communications you voluntarily provide
If you create an account, we may also collect information such as your login email, account details and order history.
Corporate gifting & recipient information
Corporate gifting is an important part of our business. When you place a corporate order, you may provide us with information relating to people who will receive gifts, such as:
- Recipient name
- Delivery address
- Phone number
- Email address, where required
- Company or employee information
- Personalised messages
- Personalisation information required to create the gift
How we use recipient information
We use recipient information primarily to:
- Prepare and personalise gifts
- Print cards, labels or other personalised materials
- Pack and dispatch orders
- Coordinate delivery
- Contact recipients where reasonably necessary for delivery
- Resolve delivery issues
- Maintain appropriate order and fulfilment records
We do not use recipient information merely because it was provided to us for gifting purposes to independently market our products to those recipients. We do not intentionally add corporate gift recipients to our marketing lists solely because they received a gift through Wrapped & More.
Where you provide us with recipient information, you are responsible for ensuring that you are authorised to provide that information to us and that its sharing and our requested processing are permitted under applicable law.
We may retain recipient information for as long as reasonably necessary to fulfil the relevant purpose, resolve disputes, maintain records, comply with legal requirements and protect our legitimate business interests, subject to applicable law.
How we use personal data
We may process personal data for the following purposes.
Order & service fulfilment
- Responding to enquiries
- Preparing quotations
- Processing orders
- Creating and personalising gifts
- Managing corporate gifting programmes
- Processing payments
- Packaging and dispatching products
- Arranging delivery
- Providing order and shipment updates
- Handling returns, refunds or replacements where applicable
Customer communication
- Responding to questions and support requests
- Confirming orders and quotations
- Communicating about delivery or fulfilment
- Resolving complaints
- Providing information requested by you
Business operations
- Maintaining invoices and transaction records
- Maintaining appropriate accounting and tax records
- Managing customer accounts
- Preventing fraud, misuse or unauthorised activity
- Protecting our website, systems and business
- Improving our products, services and website
- Understanding website usage and performance
Marketing
Where permitted by applicable law and, where required, with your consent, we may send information about:
- New gifting collections
- Festive gifting programmes
- Diwali gifting
- Corporate gifting solutions
- Seasonal campaigns
- Personalised gifting
- Offers or other relevant Wrapped & More updates
Marketing communications will include an appropriate way to opt out or withdraw consent where required. Transactional communications, such as order confirmations, delivery updates and important service communications, are not treated as optional marketing communications.
Legal & regulatory purposes
We may process or retain information when reasonably necessary to:
- Comply with applicable laws and regulations
- Maintain tax, accounting and business records
- Respond to lawful requests from government authorities
- Comply with court orders or other legal processes
- Detect or prevent fraud, abuse or security incidents
- Establish, exercise or defend legal claims
- Protect our rights, customers, employees and business
We process personal data only for lawful and appropriate purposes and in accordance with applicable data-protection requirements.
Payments
Payments made through our website may be processed by third-party payment service providers.
Wrapped & More does not intend to store full payment card numbers or other sensitive payment credentials on its own systems where those details are handled directly by the relevant payment provider.
Depending on the payment method selected, the payment provider may collect and process information required to complete the transaction, such as:
- Name
- Payment amount
- Transaction details
- Billing information
- Payment instrument information
The relevant payment provider may process your information under its own privacy policy and terms.
We do not sell your personal data
Wrapped & More does not sell personal data to third parties. We also do not provide corporate recipient lists to third parties for their independent advertising or marketing purposes.
Where a third party receives information to perform a service for us, such as delivery, payment processing or personalisation, that information is provided only to the extent reasonably necessary for that service.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, depending on the website configuration. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring pages
- Approximate geographic information derived from IP address
- Date and time of access
- Website interaction information
- Technical and diagnostic information
We use this information to operate, secure, maintain and improve our website and services. We do not use automatically collected information to create unnecessary personal profiles.
Data retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide services, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations.
Our intended retention approach may include:
Enquiries that do not become orders
We may retain enquiry and quotation information for approximately 18 months, unless a longer period is reasonably required for legal, business or dispute-resolution purposes.
Order & transaction records
We may retain invoices, transaction records and other legally required business records for the period required under applicable tax, accounting and other laws.
Recipient information
Recipient lists may generally be retained for the period reasonably necessary for fulfilment, customer support, dispute resolution and applicable legal requirements. Where appropriate, recipient lists may be deleted or securely disposed of after the relevant retention period.
Customer accounts
Account information may be retained while your account remains active and thereafter only to the extent reasonably necessary for legal, accounting, security or other legitimate purposes.
Retention periods may be revised from time to time based on applicable legal requirements, operational requirements and our data-minimisation practices.
Your privacy rights
Subject to applicable law and the circumstances of the processing, you may have rights relating to your personal data, including the ability to:
- Request information about the personal data we process about you
- Request correction, completion or updating of inaccurate or incomplete information
- Request erasure of personal data where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding our processing of personal data
- Exercise other rights available to you under applicable law
Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal. Certain information may need to be retained where required by law or where otherwise permitted under applicable law.
To exercise an applicable privacy right, contact us at business@wrappedandmore.com. We may need to verify your identity before acting on certain requests, to protect your information from unauthorised access. We will handle requests within the timelines prescribed by applicable law.
Grievance redressal
If you have a question, concern or complaint regarding how Wrapped & More handles personal data, please contact our designated privacy and grievance contact.
- Phone: +91 80736 97984
- Email: business@wrappedandmore.com
- Address: Bangalore, India
We will review and address privacy-related grievances in accordance with applicable law. Where applicable, you may have the right to approach the Data Protection Board of India or another competent authority in accordance with applicable law.
Data security
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction. Depending on the information and systems involved, safeguards may include:
- HTTPS-secured website connections
- Access controls
- Restricted access to customer and recipient information
- Authentication and account security measures
- Secure service providers
- Monitoring and operational safeguards
- Appropriate data-handling procedures
Access to customer and recipient information is limited to people and service providers who reasonably need that information to perform their responsibilities.
No website, transmission method or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.
Personalised gifts & sensitive information
Customers may sometimes voluntarily provide personal information for personalisation purposes, such as names, messages, initials, photographs or other content.
Please do not provide sensitive personal information unless it is genuinely necessary for your order.
Where personalisation requires information relating to another individual, you should ensure that you have the appropriate authority or permission to provide that information to us. We use such information primarily to create and fulfil the requested product or service.
Third-party websites & services
Our website or communications may contain links to websites, applications or services operated by third parties. These may include payment providers, social media platforms, WhatsApp, courier tracking services, technology providers and other external websites.
When you interact with a third-party service, that service may collect and process information under its own privacy policy. Wrapped & More is not responsible for the privacy practices, content or security of third-party services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
WhatsApp & other communication channels
Customers may contact Wrapped & More through communication channels such as WhatsApp, telephone, email or social media. Information shared through those channels may be used to:
- Respond to enquiries
- Prepare quotations
- Process orders
- Coordinate delivery
- Provide customer support
- Communicate about products and services
Third-party communication platforms may independently process information in accordance with their own privacy policies and terms. Where applicable, marketing communications will be subject to applicable consent and opt-out requirements.
Corporate customer responsibilities
If you are a company, organisation or other business customer and provide us with personal data relating to employees, clients, partners or other recipients, you are responsible for ensuring that:
- You are authorised to provide the information to us;
- The information provided is reasonably accurate;
- The sharing and intended processing are permitted under applicable law; and
- You provide any notices or obtain any permissions that may be required.
Wrapped & More will use recipient information for the purposes described in this Privacy Policy and for fulfilling the relevant gifting service.
Children’s privacy
Our website and services are primarily intended for adults and businesses. We do not knowingly seek to collect personal data directly from children for independent marketing or profiling purposes.
If you believe that personal data relating to a child has been provided to us improperly, please contact us at business@wrappedandmore.com, and we will review the matter and take appropriate action in accordance with applicable law.
International data processing
Wrapped & More primarily operates in India. Some technology, payment, communication, hosting, analytics or other service providers used by us may process information in locations outside India.
Where personal data is processed outside India, we will do so subject to applicable law and any restrictions or requirements that apply to such transfers.
Data breaches & security incidents
If we become aware of a personal-data breach affecting information under our control, we will assess and respond to the incident in accordance with our internal security procedures and applicable legal requirements.
Where notification to affected individuals, regulators or authorities is required under applicable law, we will provide such notification in the manner and within the timeframe required by law.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, changes to our technology or business practices, changes in applicable law, or changes in our privacy and security practices.
When we update this policy, we will change the “Last updated” date at the top of this page. If we make a material change to how we process personal data, we may provide additional notice where required or appropriate. We encourage you to periodically review this page.
Contact us
If you have any questions about this Privacy Policy or how Wrapped & More handles personal data, please contact us:
- Website: wrappedandmore.com
- Email: business@wrappedandmore.com
- Phone: +91 80736 97984
For privacy or grievance-related matters, please write to business@wrappedandmore.com with the subject line “Privacy Request / Data Protection Grievance”.
We aim to handle privacy requests and concerns responsibly, transparently and in accordance with applicable law.
Our commitment
At Wrapped & More, we believe that gifting is about creating meaningful connections. That responsibility extends beyond the gift itself.
Whether you are a customer purchasing one thoughtful gift or a company entrusting us with hundreds of employee and client deliveries, we aim to treat the information you share with the same care with which we curate your gifts.
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